The above link contains a post from Direct2Dell. Dells main blogging site. Dell would like to point the finger at HP for shipping 32 pages of A4 paper in 17 boxes. Well no wonder they continued to sell the defective W2600 and W3000 LCD TVs for so long. No wonder it's taking an age to get a product recall put into force.
Dell clearly has other priorities other than providing proper customer service. "We can all learn a lot by listening to customers and uncovering ways we can improve ...". Before we inprove the planet, could just try and get customer service right?